Shipments and returns

Shipping: Shipping Only Monday-Wednesday. All orders placed by 5pm Eastern Standard Time Friday will be shipped following week (Mon-Wednesday), any orders placed after 5pm EST Friday will be held for an additional week to fill order properly. We offer a 100% live delivery guarantee on all our fish, plants and other aquatic life. If something in your order should arrive dead, please take a photo of it in the shipping bag and email or text it to us. Once the picture has been received, we will arrange for replacements. Freight/Postage costs are Non-Refundable & are not able to be Claimed. Replacements are at no charge, but buyer must pay re-shipping charges. No refunds allowed just replacements. Thank You